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Privacy Policy

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this privacy policy.

The use of our website is generally possible without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible.

This privacy policy describes how Hotel Held, based in Kleinbodenerstraße 6, 6263 Fügen/Zillertal, collects and processes data about you when you visit our website. By continuing to use this website, you consent to the processing of your data in accordance with this policy.

Data protection coordinator

You can reach our data protection coordinator at:

Hotel Held
z.H. Datenschutzkoordinator
Kleinbodenerstraße 6
6263 Fügen/Zillertal
Austria
Phone: +43-5288-62386
Email: [email protected]

Processor, recipient

We process your personal data with the support of processors who support us in providing the services (e.g. web host, e-mail newsletter dispatch service).

  • webgo GmbH
  • Cloudflare, Inc
  • CleverReach
  • Kognitiv
  • Google

These processors are obliged to strictly protect your personal data and may not process your personal data for any purpose other than to provide our services.

Your personal data will only be passed on to typical business service providers such as banks (in the case of transfers to you), tax consultants (if you appear in our accounting), shipping service providers (in the case of shipping to you), etc.

Contact form

After submitting the contact form, the personal data entered by you will be processed by the data controller for the purpose of processing your request on the basis of your consent given by submitting the form.

There is no legal or contractual obligation to provide personal data. The only consequence of not providing it is that you will not be able to submit your request and we will not be able to process it.

You have the right to withdraw your consent at any time by written notice, without affecting the lawfulness of processing based on consent before its withdrawal.
Further processing of the data, which is compatible with the original processing purpose, will take place on the same legal basis until you object. In this case, the data will be forwarded to the shipping service provider.

You have the right to object to the use of your personal data for the purpose of direct marketing at any time by written notification. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising.

Email-Newsletter

By ticking the checkbox, you consent to the processing of the personal data you have entered for the purpose of informing you about offers and news by means of an e-mail newsletter by the data protection officer until revocation or objection.

There is no legal or contractual obligation to provide personal data. The only consequence of not giving your consent is that you will not receive an e-mail newsletter.

You have the right to revoke your consent at any time by written notification or by clicking on the unsubscribe link in the e-mail newsletter, without affecting the legality of the processing carried out on the basis of the consent until revocation.

You can also object to the use of your personal data for the purpose of direct advertising in the same way. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising in the form of an e-mail newsletter.

Cookies

This website uses cookies. Cookies make websites more user-friendly and efficient for the user. A cookie is a small text file that is used to store information. When visiting a website, the website can place a cookie on the website visitor’s computer. If the user visits the website again later, the website can read the data from the previously stored cookie and thus determine, for example, whether the user has visited the website before and which areas of the website the user was particularly interested in.
You can find more information about cookies on Wikipedia.

Changing the cookie settings

How the web browser deals with cookies, which cookies are accepted or rejected, can be determined by the user in the web browser settings. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be accessed via the help function of the respective web browser.

If the use of cookies is restricted, it may no longer be possible to use all the functions of this website to their full extent.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Server Logfile

This website processes the following personal data in a log file on the server (see Combined Log Format) for the purpose of monitoring the technical function and increasing the operational security of the web server on the basis of the overriding legitimate interest of the controller (technical security measures):

  • IP address
  • Timestamp
  • opened content
  • referring page
  • Browser identification

This data is only stored temporarily for a period of 10 days. After that, the data is automatically deleted.

Google Analytics

This website uses Google Analytics, a web analysis service of Google LCC (“Google”) on the legal basis of overriding legitimate interest (analysis of website use). We have concluded a data processing agreement with Google for this purpose.

When our website is accessed, a connection to Google’s servers is established via software and data is transmitted to Google servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyze the use of the website by website users.

This website uses the “IP anonymization” function. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

According to Google, Google will use the data collected for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Detailed information on the handling of user data by Google Analytics can be found in Google’s or Google Analytics‘ privacy policy.

Deactivate Google Analytics

You can generally prevent the collection of your user data on our website by setting “Do Not Track” in your web browser. Our website takes into account the “Do Not Track” signal, which your web browser then sends to all websites.

You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plug-in.

GIGGLE.TIPS

We use the Giggle.tips experience channel manager on our website and other channels (emails, social media, guest information systems, etc.). The provider of this service is Giggle GmbH, Jahnstraße 18, A-6020 Innsbruck, Austria (“Giggle”). Giggle enables users to request and book experiences & events online via our channels. To use Giggle, your IP address is transmitted to a Giggle server when you access the service. If you make an online booking or request for an experience or event via Giggle through our channels, we process your email address, the booked experience or event and your related data as well as your first and last name in order to process your request. In individual cases, we also use your telephone number to inform you in particular about relevant information on the booked experience or event. The processing of your data takes place on the basis of the fulfillment of the contract or for the fulfillment of pre-contractual obligations in accordance with Art. 6 para. 1 lit b GDPR. We store your data for the processing of your booking and beyond that within the scope of our statutory retention obligations. You can find more information about Giggle at: hotel.giggle.tips/privacy

Your rights

You have the right to information, correction, deletion and restriction of the processing of personal data.

If the legal basis for the processing of your personal data is your consent or a contract concluded with you, you also have the right to data portability.

You have the right to withdraw any consent you may have given to the processing of your personal data. The lawfulness of the processing of personal data up to the time of revocation is not affected by the revocation.

You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising.

Furthermore, you have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, [email protected]).