Data protection

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this privacy policy.

The use of our website is usually possible without providing personal data. As far as on our sides personal data (for example name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on freiwilliger basis.

This Privacy Policy describes how Hotel Held, located at Kleinbodenerstraße 6, 6263 Fügen/Zillertal, collects and processes information about you when you visit our website. By continuing to use this website, you agree to the processing of your data in accordance with this statement.

Our Privacy Coordinator can be reached at:

Hotel Held
z.H. Datenschutzkoordinator
Kleinbodenerstraße 6
6263 Fügen/Zillertal
Telefon: +43-5288-62386
E-Mail: [email protected]

We process your personal information with the assistance of job processors who assist us in providing the services (e.g., web host, e-mail newsletter shipping service).

• GO.WEST Communications GmbH
• Hetzner Online GmbH
• xLab Software Engineering
• Cloudflare, Inc
• CleverReach
• Kognitiv
• Google

These processors are required to strictly protect your personal information and may not use your personal information for any purpose other than the provision of our services. Your personal information will only be shared with business-typical service providers, such as yours. Banks (in the case of transfers to you), tax advisers (if they occur in our accounting department), shipping service providers (in case they are sent to you), etc.Individual list

After submitting the contact form, the personal data entered by you will be processed by the data protection officer for the purpose of processing your request based on your consent by submitting the form.

There is no legal or contractual obligation to provide the personal data. Failure to provide it merely results in your failure to submit your request and we can not process it. You have the right to withdraw your consent at any time by written notice without affecting the lawfulness of the processing on the basis of the consent to revocation.

There is a further processing of the data, which is compatible with the original processing purpose, on the same legal basis, except for opposition. In this case, the data is forwarded to the shipping service provider. You have the right to object to the use of your personal data for the purpose of direct mail at any time by written notice. In the case of opposition, your personal data will no longer be processed for the purpose of direct mail.

By ticking the checkbox, you consent to the processing of personal data entered by you for information on offers and news by means of an e-mail newsletter by the person responsible for data protection until revocation or objection. There is no legal or contractual obligation to Provision of personal data.

The non-consent only has the consequence that you do not receive an e-mail newsletter. You have the right to revoke your consent at any time by written notice or by clicking on the unsubscribe link in the e-mail newsletter, without the legality of the due to Consent until the revocation processing is touched.

You can also object to the use of your personal data for the purpose of direct mail in the same way. In the event of an objection, your personal data will no longer be processed for the purpose of direct mail in the form of an e-mail newsletter.

This site uses cookies. Cookies make websites more user-friendly and efficient for the user. A cookie is a small text file used to store information. When visiting a website, the website may place a cookie on the website visitor's computer. If the user revisits the website later, the website may read out the data of the previously stored cookie, e.g. determine whether the user has visited the site before and which areas of the site the user was particularly interested in.

Change the cookie settings

How the web browser deals with cookies, which cookies are allowed or denied, the user can specify in the settings of the web browser. Where exactly these settings are depends on the particular web browser. Detailed information on this can be accessed via the help function of the respective web browser.

If the use of cookies is restricted, it may not be possible to fully use all functions of this website.

This website processes the following personal information in a log file on the server for the purpose of monitoring the technical function and increasing the reliability of the web server, based on the overwhelming legitimate interests of the person responsible (technical security measures):

• IP address
• time stamp
• called content
• referring page
• Browser identification

This data is only stored temporarily for a period of 10 days. Thereafter, the data is automatically deleted.

This website uses Google Analytics, a web analytics service provided by Google LCC ("Google") on the legal basis of overriding legitimate interest (analysis of website use). We have a contract with Google for contract data processing. When accessing our website, software connects to Google's servers and transmits data to Google's servers, some of which are located in the United States. Google Analytics also uses cookies to store information about the website user and to analyze the use of the website by website users.

This website uses the "IP anonymization" feature. As a result, your IP address will be truncated and therefore anonymised by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

According to Google, Google will use the data collected to evaluate the use of the website, to compile reports on website activity, and to continue with Google may also transfer this information to third parties, if required by law or as far as third parties process this data on behalf of Google. Detailed information on handling user data in Google Analytics can be found in the privacy policy Google or Google Analytics.

Google Analytics deactivate

You can generally prevent the collection of your user data on our website by setting "Do Not Track" in your web browser. Our website takes into account the "Do Not Track" signal that your web browser then sends to all websites. You can prevent Google Analytics from collecting your user data on all websites in general by downloading and installing the browser plug-in available.

Beside our website we do also operate optimized landingpages. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission (“Privacy Shield”) or on data processing agreements with the respective company.
Our landingpages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). For this functions cookies are used to analyse the use of the website. The information generated through the use of these cookies is transmitted to and stored by Google on its servers. If you do not wish to accept these cookies you can change the settings of your browser in order to prevent the saving of cookies or to get a notification anytime cookies are used, so you will be able to allow cookies in individual cases.
Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.
The connection to the web analytics service provider Google is based on an adequacy decision taken by the European Commission (“Privacy Shield” in case of the USA).
You can prevent the saving of cookies by changing the respective settings of your browser software. You can also prevent data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: tools.google.com/dlpage/gaoptout.
Our landingpages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landingpages, newsletter and social media presence.
ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.
Our landingpages also use remarketing functions provided by Google Inc. (“Google”) and by Facebook Inc. (“Facebook”). Therefore, Facebook and Google will know that you have visited our website. This way visitors of our website and of our landingpages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.
When you visit our landingpages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter. 

To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin. 

After signing up for our newsletter you will receive an email containing a link to confirm the subscription. 

Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter. 

To process your subscriptions and to send our newsletters we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission (“Privacy Shield”) or on data processing agreements.

On our website and on other channels (emails, social media, guest info systems ect) we use the experience channel manager Giggle.tips. Provider of this service is Giggle GmbH, Jahnstraße 18, A-6020 Innsbruck, Austria ("Giggle"). Giggle allows users to request and book experiences & events online through our channels. To use Giggle, your IP address is transmitted to a Giggle server when you access the service. If you make an online booking or request an experience or event through our channels via Giggle, we process your email address, the booked experience or event and your related data as well as your first and last name for the processing of your request. In individual cases, we also use your telephone number, in particular to inform you about relevant information regarding the booked experience or event. In this context, the processing of your data is based on the fulfillment of the contract or the fulfillment of pre-contractual obligations pursuant to Art 6 (1) lit b DSGVO. We store your data for the processing of your booking and beyond that within the scope of our legal retention obligations. You can find more information about Giggle at: hotel.giggle.tips/privacy

You have the right to access, rectify, delete and restrict the processing of personal data. If the legal basis for the processing of your personal data is your consent or in a contract concluded with you, you also have the right to data portability.

You have the right upon revocation of any consent granted for the processing of your personal data. The legality of the processing of the personal data until the revocation is not affected by the revocation. You have the right to object to the processing of your personal data for the purpose of direct mail.

In case of opposition, your personal data will no longer be processed for the purpose of direct marketing. You also have the right to complain to the supervisory authority (Österreichische Datenschutzbehörde, Wickenburggasse 8, 1080 Vienna, [email protected]).